Shipping Policies

 

Within Australia, we use registered express post whereby we can track any purchases easily and in a timely manner. Your signature will be requested upon delivery.

Orders placed on a weekend day or public holidays, will be processed within 24 hours of the next business day.

Australian Standard Shipping Charges

All Australian orders are sent by Australian Air Express next day delivery from dispatch and you can track your order right to your doorstep. The cost is $5 AUD per parcel sent. 
PLEASE NOTE: Guaranteed next day delivery is for most of Australia.

 

International Shipping Charges and Delivery Times

 

For international orders we offer Registered International Post (which is not trackable past Australia) or Australian Air Express which is fully trackable to the destination point. 
Unfortunately PO Box addresses are not accepted.

Please see below for postage prices and estimated delivery times;

 

 

 

Please note: that if you choose Airmail or Registered Post International, these are a non-trackable service. We recommend Air Express for a speedy & fully trackable delivery.
Unfortunately PO Box addresses are not accepted.

 

 

Ownership and risk

 

Ownership of and risk of damage in the goods passes to you upon delivery to you at your specified delivery address.

Enquiries

Please direct all enquiries to info@rustandregret

Returns Policy

We take great pride in our reputation for quality, and we will provide you with a refund or exchange where goods:

•                are faulty (unless caused by you);

•                have been wrongly described;

•                are different to the goods that you ordered;

•                do not do what they are supposed to; or

•                have defects that were not obvious or we did not bring to your attention.

Please retain your original invoice as proof of purchase.

RUST & REGRET will reimburse any reasonable documented shipping charges for return of goods where one of the above matters apply.

Return requests must be made within 7 days of discovery of the defect.

Please retain your original invoice as proof of purchase. RUST & REGRET will reimburse any reasonable documented shipping charges for return of goods where any of the above matters apply. If you wish for a refund, the refund will be applied to the original card of purchase.

Exchange Policy

If you change your mind or make a wrong decision, we will happily assist you with an exchange, provided:

•                the goods are in saleable condition, in their original packaging with all tags still intact;

•                the goods have not been worn, damaged or washed;

•                the goods are returned within seven working days of purchase date; and

•                the original invoice as proof of purchase is provided.

Exchange requests must be made within 7 working days of receipt of goods.

Goods will be exchanged for other items chosen by the customer or refunded to the original card of purchase once we receive the original goods from you. Return shipping must be a prepaid & traceable method to ensure safe and documented delivery. RUST & REGRET take no responsibility for missing incoming deliveries. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied according to the items chosen.

 

How to return/exchange

 

Email: contact@rustandregret.com to obtain a return authorization (RA) number.

Once your return/exchange has been approved, you will receive your RA number.

 

Items can be posted to the following address:

 

Rust & Regret

Customer Care

PO BOX 411 Abbotsford

Victoria Australia 3067